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Superfactor

Case Study

Bloomgarden, Ostroff & Associates.

A gentler first step.

Helping people find the right therapist, at their own pace.

home desktop
A warm, open introduction to the practice, framed by soft colour and organic forms.

The engagement

PSYCHOTHERAPY / PHILADELPHIA

What we did

  • Website design
  • Information architecture
  • Responsive website delivery

A welcoming introduction. A clearer way to begin.

Bloomgarden, Ostroff & Associates brings different clinicians, approaches and services together. The website needed to reflect the character of the practice while helping prospective clients understand their options. We paired a calm visual approach with a clear structure for the team, therapeutic values and practical first steps.

Delivered by Supersites, now Superfactor.

01 / THE NEED

Help people find the information behind the decision.

Choosing a therapist is a personal decision, often made before someone feels ready to begin a conversation. Visitors may want to understand the people, approaches, costs and practicalities before reaching out.

We organized the website around that decision: a welcoming introduction to the practice, space to explore its clinicians and clear routes to the information behind getting started.

02 / THE EXPERIENCE

Let the practice’s character come through.

Soft watercolour shapes, organic forms and a restrained palette give the website a welcoming tone. Spacious layouts and expressive serif typography keep the presentation calm rather than clinical.

The practice’s philosophy and therapeutic values have room to be understood. The design invites exploration without asking someone to make an immediate enquiry.

therapeutic values
The practice’s philosophy and values are part of the introduction, not hidden in the small print.

03 / THE PEOPLE

Make the people behind the practice easier to know.

The team directory brings clinicians’ names, roles and areas of focus into a consistent view. Individual profiles give each person space to explain their approach, with the wider team still within reach.

Visitors can move from an overview to a more personal introduction as they consider whom they might like to speak with.

team directory
A consistent directory supports browsing across the practice.
clinician profile
Individual profiles give each clinician’s approach room to be understood.

04 / PRACTICAL INFORMATION

Connect reassurance with practical answers.

A welcoming introduction is only part of the task. Insurance and fees, treatment information, frequently asked questions and the intake process each have a clear place in the structure.

The Getting Started section connects those practical details with the next step. Visitors can explore what matters to them without working through one long, undifferentiated page.

insurance fees
A dedicated destination for fees and insurance information.
getting started
Getting Started connects fit, format and practical next steps.

05 / THE FIRST CONVERSATION

Keep the next step clear, without rushing it.

A dedicated contact route brings the appointment request and practice contact information together. Appointment format, scheduling and therapist preferences are part of the intake conversation rather than hidden behind a general email link.

The website supports different stages of readiness: learn about the practice, meet its people, explore practical questions and reach out when ready.

intake contact
The appointment route brings contact details and intake preferences together.

The outcome

What changed

A website organized around getting started.

The website presents the practice’s people and approach alongside the practical information prospective clients need. Its contribution is a clearer, more considered introduction to care, with room to explore before beginning a conversation.

The people

A place to explore the clinicians behind the practice and understand their individual approaches.

The practical questions

Clear routes into treatment information, fees, insurance and the intake process.

The first conversation

Visible contact information and an appointment route connect exploration with getting started.

CLIENT PERSPECTIVE · DRAFT

“They understood the care behind our practice and made our expertise clearer, helping the first step toward support feel more approachable.”

Andrea Bloomgarden

Co-Founder & Clinical Director

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